Taxiley — Privacy Policy

Last updated: 8 October 2026

Taxiley ("we", "our", "us") operates the Taxiley passenger ride-hailing and food delivery application (the "App"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you create a Taxiley account, we collect:

Account information — your name, phone number, and email address.
Location data — your device's GPS location while the App is in use, to determine pickup and drop-off points and to match you with nearby drivers.
Ride information — pickup and destination addresses, distances, fares, and ride history.
Chat and call data — messages you exchange with drivers and the metadata of in-app voice calls (timestamps, participants).
Device information — device model, operating system version, and a Firebase Cloud Messaging token used to deliver push notifications.

2. How We Use Your Information

To create and manage your Taxiley account.
To match you with available drivers and calculate ride fares.
To allow you and your driver to communicate by chat or in-app call.
To send you notifications about your ride or food order.
To detect and prevent fraud, abuse, and unsafe behaviour.
To respond to customer support requests.

3. Sharing Your Information

We do not sell your personal data. We share information only in these limited cases:

With your driver — your first name, pickup location, and (if you choose to contact them) your phone number.
With service providers — Firebase (Google) hosts our authentication, database, and messaging infrastructure.
For legal reasons — if required by law or to protect the safety of users.

4. Data Storage and Security

Your data is stored on Google Firebase servers. We use industry-standard encryption in transit (HTTPS/TLS) and access controls to protect your information.

5. Your Rights

You may at any time:

Update your name and phone number from the Profile screen in the App.
Request deletion of your account and all associated data by emailing us.
Disable location permissions from your device's Settings — though this will prevent normal use of the App.

6. Children

Taxiley is not intended for children under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

7. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of the App after changes means you accept the new policy.

8. Contact Us

Questions about this Privacy Policy? Contact us at:

Email: support@taxiley.co.ke
Location: Mandera, Kenya